PALO ALTO, Calif, September 15th, 2026 — AI STUDIOS, DeepBrain AI’s enterprise AI video and avatar platform, announced enhanced emotional expression capabilities for AI Roleplay, its interactive training solution designed to help employees practice realistic customer conversations. DeepBrain AI plans to expand the solution across sales, customer service, wealth management and other customer-facing teams.
DeepBrain AI expands AI Roleplay across sales and wealth management markets, targeting industries with frequent customer interactions
AI customers express emotions through lifelike facial expressions and tone of voice, creating training experiences similar to real customer consultations
Companies can build customized training programs based on their products, customer profiles and consultation guidelines
AI Roleplay is a training solution in which AI assumes the role of a customer, allowing employees to repeatedly practice conversations in an environment similar to a real customer interaction. Building on its existing conversation-based training capabilities, DeepBrain AI has made the experience more realistic by enabling AI customers to express emotions through facial expressions and tone of voice and respond differently based on their personalities, interests and attitudes toward the conversation.
Organizations can use AI Roleplay to create a variety of situations commonly encountered in customer-facing roles, including customers who show little interest in a product, question the information they receive, compare multiple options or continue asking technical questions. Participants repeatedly practice the full customer conversation, from identifying customer needs and explaining products to responding to questions and objections.
Rather than repeating predetermined answers, AI customers react differently depending on how each conversation develops. Participants must pay attention to the customer’s facial expressions, tone of voice and the overall direction of the discussion as they determine how to respond. This allows employees to build practical communication skills in a more realistic environment than training based solely on prerecorded videos or memorized scripts.
AI Roleplay also provides analysis and coaching throughout the conversation. The solution analyzes each participant’s speaking pace, intonation and facial expressions to provide real-time feedback. After the session, it reviews the full conversation and identifies what the participant handled effectively, what needs improvement and which expressions could be refined. Participants can review their approach and repeat situations in which their response could have been stronger.
Organizations can customize the training experience to reflect their own business environments. Product and service information, key customer profiles, conversation guidelines and successful sales practices can be incorporated into AI customer personas and evaluation criteria. This enables companies to build training around situations employees frequently encounter, apply consistent standards across teams and locations, and update scenarios as products, services or policies change.
AI Roleplay is already being used across a range of customer-facing functions, including insurance sales training, contact center training, in-store customer service and interactive learning following instructor-led courses. Wealth management and financial advisory teams can rehearse how to identify a client’s financial goals, explain financial products clearly and respond to concerns. Other sales teams can practice each stage of the customer conversation, from discovery and product recommendations to price objections and purchase decisions.
The solution can also help reduce the operational burden associated with traditional instructor-led roleplay. New employees can experience a wider range of customer situations before handling live conversations, while experienced employees can focus on difficult customer profiles or complex scenarios. Organizations can evaluate conversations using consistent standards while helping employees strengthen their customer-facing and sales capabilities.
“In sales and financial services, product knowledge is only part of what builds customer trust. Employees must also understand how customers are reacting and respond with language that fits the moment,” said Eric Jang, CEO of DeepBrain AI. “AI Roleplay allows employees to practice with customers who express different emotions and behaviors, review their own approach and improve before the real conversation. By incorporating each organization’s sales expertise and training standards, we aim to help teams strengthen their customer communication skills and support meaningful improvements in sales performance.”
DeepBrain AI plans to expand AI Roleplay across financial services, retail, automotive, telecommunications, education and other industries where customer interactions play a critical role. By connecting live conversations with AI customers, real-time coaching, post-session analysis and repeated practice, the company aims to help enterprises develop customer-facing talent and improve frontline readiness.
About DeepBrain AI
DeepBrain AI develops AI video generation, AI Human and conversational AI solutions for enterprises. Its flagship platform, AI STUDIOS, enables organizations to create AI-powered video content and interactive avatar experiences for corporate training, financial services, retail, media and customer service.
Through AI STUDIOS, organizations can create and deliver video content, build interactive AI experiences and provide scalable training across teams and locations. DeepBrain AI also develops customized AI Human and AI agent solutions for enterprise, public-sector and educational organizations. The company operates a U.S. office in Palo Alto, California. For more information, visit AI STUDIOS.n
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